Refund Policy

Last Updated: December 20, 2025

All sales are final.

1. No Refunds Policy

By purchasing BeatSync PRO (subscriptions, lifetime deals, or credit packs), you acknowledge and agree that all sales are final. We do not offer refunds for:

User error or lack of understanding
Performance on unsupported hardware (AMD/Intel GPU, Mac, etc.)
Not reading system requirements before purchase
Change of mind or buyer's remorse
Already used the software for projects
Dissatisfaction with features or performance
Unused subscription time or credits

EXCEPTION: Technical Issues Only

We will issue a refund if BeatSync PRO is genuinely broken on your supported system and we cannot resolve the issue within 48 hours.

2. Refund Exception Requirements

To qualify for the technical exception refund, you must:

Meet all system requirements: Windows 10/11 with NVIDIA GPU (GTX 1660 or better)
Provide error logs and screenshots demonstrating the technical failure
Provide system specifications showing you meet requirements
Submit within 48 hours of discovering the technical issue
Work with support to attempt resolution before refund is approved

Refund requests must be sent to support@beatsyncpro.ai with all required documentation.

3. Supported Systems

Minimum Requirements:

Operating System: Windows 10 or Windows 11
GPU: NVIDIA GTX 1660 or better (6GB+ VRAM)
RAM: 16GB minimum
Storage: 10GB available space

Recommended Specifications:

GPU: NVIDIA RTX 4090 or RTX 5090
RAM: 32GB or more
Storage: SSD with 50GB+ available space

Important: Failure to meet system requirements does not qualify for a refund. AMD GPUs, Intel GPUs, and Mac systems are not supported.

4. Before Purchasing

Please complete these steps before purchasing:

✓ Verify your system has Windows 10/11
✓ Verify you have an NVIDIA GPU (GTX 1660 or better)
✓ Check you have 16GB+ RAM and 10GB+ free storage
✓ Watch demo videos on our YouTube channel
✓ Read the FAQ section and documentation
✓ Join our Discord community to ask questions

5. Subscription Cancellation

For monthly subscriptions:

You may cancel your subscription at any time
Your access to BeatSync PRO will continue until the end of your current billing period
No refund will be provided for remaining days in your billing cycle
You will not be charged for subsequent billing periods after cancellation

6. Technical Support

If you experience technical issues with BeatSync PRO:

Contact our support team immediately at support@beatsyncpro.ai
Include detailed error logs, screenshots, and system specifications
We will work to resolve technical problems within 48 hours
If the issue cannot be resolved and you meet all requirements, a refund will be issued

7. Acknowledgment

By purchasing BeatSync PRO, you explicitly acknowledge that:

You have read and understand this refund policy
You accept that all sales are final except for the technical exception described above
You have verified your system meets all requirements before purchase
You agree to provide required documentation for any refund requests

8. Questions

If you have questions about this refund policy or need clarification before purchasing, please contact us at support@beatsyncpro.ai